Privacy Policy
Last updated: October 2026. SYNCITYBIO is committed to safeguarding the privacy, confidentiality, and data integrity of all researchers, laboratories, and institutional partners who interact with our platform.
1. Overview & Research Confidentiality
This Privacy Policy outlines how SYNCITYBIO ("we", "our", or "us") collects, utilizes, stores, and protects personal and institutional information collected via our website, digital catalog, and communication channels.
We respect the sensitive and proprietary nature of scientific research. Under no circumstances do we sell, rent, monetize, or publicly disclose customer information, order records, or research correspondence to commercial third-party aggregators.
2. Information Collected
When you browse our catalog, submit analytical inquiries, or place orders, we may collect the following categories of information:
• Contact Details: Full name, institutional or company affiliation, professional email address, telephone/WhatsApp contact number, and laboratory mailing/delivery address.
• Order & Transaction Details: Specific catalog items, lot allocations, order reference identifiers, transaction timestamps, and payment confirmation status.
• Technical Telemetry: Anonymized browser version, device category, IP address, and site interaction metrics utilized strictly for site security, DDoS prevention, and performance optimization.
3. Payment Security & Cryptography
All data transmitted between your device and the SYNCITYBIO catalog is encrypted using 256-bit Transport Layer Security (TLS 1.3). Payment transactions are tokenized and processed through PCI-DSS Level 1 compliant gateway providers. SYNCITYBIO never stores, views, or logs full payment card numbers or sensitive banking credentials on local servers.
4. Use of Cookies & Local Storage
Our website utilizes strictly essential session cookies and local storage tokens to preserve shopping bag contents, active user sessions, CSRF verification tokens, and compliance acknowledgement flags. We do not employ third-party cross-site advertising tracking cookies.
5. Data Retention & Erasure Rights
Transaction records are retained in compliance with applicable tax, legal, and financial auditing obligations. Researchers retain the right to request access to, correction of, or permanent deletion of their account credentials and contact records by contacting our privacy compliance desk at inquiries@syncitybio.com.
Questions regarding data handling?
Contact our compliance officer directly for institutional privacy queries or data deletion requests.
Contact Compliance Officer